Is XCM a new product? No the current version of XCM has been in use for over three years in the outsourcing environment to process both outsourced and in-house returns. During this time period, we improved XCM to become an information and knowledge sharing tool that it is today. Over the last few years, we were continually approached by CPA firms that were not interested in the outsourcing process, but wanted to use XCM as their workflow engine to process their in-house returns. This brought XCM Solutions to develop XCM as a stand alone workflow solution that all CPA’s could use to improve productivity and profitability with in their firm.
Do I need to change my firms’ processes to use XCM? There is no need to change your current workflow process – just eliminate the redundant steps. XCM’s automated workflow engine can be tailored to mirror your current process, making the implementation of XCM easy and quick.
We are not paperless, can we still benefit from XCM? Of course, XCM will automate your current paper based system or processes. You will still benefit from the real time, web-based technology that will assist your firm to gain hours of non-productive, non-billable hours every day.
Is XCM just another Tracking system? NO, tracking and due date monitoring is a feature of the XCM. XCM is much more. XCM is a workflow and information automation solution to solve the pains each CPA firm has. XCM lets you control the process instead of it controlling you.
Can I use XCM to process more than tax returns? XCM can be used to process most work/tasks that flow through an accounting firm, such as tax notices, special tax and financial filings, financial statement preparation, bookkeeping projects, business valuation projects, etc. Any type of work that you need to maintain control over and your professionals need instant access to information regarding that work, XCM can handle it.
When will we realize the ROI on the implementation of XCM? IMMEDIATELY. Since XCM is a web-based system you do not need to invest in software or updates, XCM will handle all of it for you. All you need to do is receive your user name and passwords from XCM Solutions, and you will immediately start realizing the benefits of using XCM as the engine that drives your business.
Is there any training involved? How difficult is the application to use? Training your professional and administrative staff is quick and easy. Training usually takes less than a few hours and can be done over the internet. Since XCM is web based, it has the same simple and intuitive features most web site have to navigate the application. And XCM customer service professionals are there to help with any questions you may have.
Is this only for the larger firms? XCM will help firms of all sizes be more productive and efficient. We currently have firms as small as two people using XCM and as large as 200.
Can I access XCM from my clients’ office or from my home? Absolutely, as long as you have a connection to the internet you can access XCM. This is the best benefit of all. Our clients appreciate the fact that they can have dinner with their family during the busy season and then connect from their home computer to answer questions from their staff or clients.
Does everyone in the firm have access to XCM? Who has access to the system is controlled by your firm. However, we highly recommend that everyone has access to XCM. Our clients have found that if everyone can use XCM, the efficiencies multiply proportionately. Many firms allow the receptionist to answer some of their client’s questions, especially “I am waiting for my return and it hasn’t arrived yet!” With a click of a mouse the receptionist can assure the client where their return is and when they will receive it.
Do we need to purchase any additional software or report writers? No, XCM is a web-based application (ASP). No need to buy any software, updates, or report writer. Everything you will need to use XCM is provided via the web.
Will XCM work with the software I am using now? XCM is an open platform, web software system that works horizontally with all Tax, Practice Management and Document Management software. XCM allows you to leverage the investment you have already made in these software packages by incorporating real-time access to your firms and clients information. ANYTIME ANYWHERE.
Do I need to get my IT Partner involved? You don’t have to but we would highly recommend it. Most IT Partners or managers love our application. Since XCM is web-based there is nothing to install on each computer or update later on. All you need is a high speed internet connection (DSL or broadband), user name and passwords, and you will instantly reap the benefits of XCM.
Can XCM be used to handle both my outsourced and in-house returns? Yes, XCM was originally designed to handle all of your returns.